11 bet's Privacy Policy
Your personal information is very important to us. In this policy, we clearly explain how 11 bet collects your information, why we collect it, how we store it, and what your rights are.
Table of Contents
This privacy policy applies to all registered and unregistered users of the 11 bet platform. When you visit our website or create an account, you are considered to have accepted the terms of this policy. Reading this policy together with our Terms and Conditions will give you a full understanding of the overall framework for using 11 bet's services.
Important: All 11 bet services are for persons aged 21 or above only. We do not knowingly collect any information from minors.
Definitions and Scope
Certain terms used in this privacy policy have specific meanings, which are clarified below:
1.1 What "Personal Information" Means
"Personal information" means any information that can directly or indirectly identify a specific individual. Examples include your name, mobile number, date of birth, mobile banking number, and your transaction history.
1.2 What "Processing" Means
"Processing" means any operation carried out on information — collecting, storing, analysing, using, or deleting it.
1.3 Scope of This Policy
This policy applies equally to 11 bet's main website, mobile application, and any related digital services. Third-party websites or services may have their own privacy policies, for which 11 bet is not responsible.
What Information We Collect
11 bet collects information in several ways — information you provide directly and information collected automatically from how you use the platform.
2.1 Information You Provide Directly
When you create an account or use services on 11 bet, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form, not readable directly)
- National ID or passport details for identity verification
- Transaction information — bKash, Nagad, Rocket, or Upay numbers for deposits and withdrawals
- Information provided to our support team via live chat and email
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically through technical means:
- IP address and device type
- Browser type and version
- Pages visited, links clicked, and session duration
- Technical information related to login time and location
- Gaming activity data — bet amounts, game history, win and loss records
We never store your complete payment account details directly in our system. Transactions are processed through the secure systems of the relevant payment partner.
Purpose of Data Collection
11 bet uses your information only for specific and legitimate purposes. We do not collect or use any information beyond what is necessary.
3.1 Service Operations
Your information is used to create and manage your account, process transactions, run betting and gaming activities, and provide you with service through our 24/7 support team — via live chat and email in both Bangla and English.
3.2 Security and Fraud Prevention
Your information is used to keep your account secure, detect unauthorised access, and prevent potential fraud or unlawful activity.
3.3 Responsible Gaming
We monitor your gaming activity to identify potentially problematic behaviour and provide timely support. In line with our Responsible Gaming guidelines, we may apply automatic alerts or limits where needed.
3.4 Communication and Notification
We use your mobile number and email to send you important account messages, transaction confirmations, and security alerts.
3.5 Legal and Regulatory Obligations
Certain information is retained to meet obligations to store and provide data as required by applicable law or authority order.
Data Storage and Security
11 bet places the highest priority on securing your information. We have adopted industry-standard technical and administrative measures.
4.1 Technical Security Measures
- All data transmission via SSL encrypted connections
- Sensitive data (passwords, financial information) stored with strong encryption
- Automated monitoring system to detect suspicious login attempts
- Regular security audits and vulnerability assessments
- Strict identity verification for server access
4.2 Administrative Security Measures
- Access to personal information restricted to authorised staff only
- Regular data protection training for staff
- Procedures for immediate action in the event of a data breach
Note: Transmitting data over the internet is not entirely without risk. You can also contribute to your account's security — by using a strong password and not sharing your login details with others.
Sharing Information with Third Parties
11 bet never sells your information. However, in certain specific circumstances, information may be shared with third parties.
5.1 Payment Processors
Information required to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay is shared with the relevant payment partner. This information is used solely to complete the transaction.
5.2 Technology and Service Providers
Technology providers that support our platform operations may have limited access to information — but only to perform their services, and for no other purpose.
5.3 Legal Requirements
11 bet is required to provide relevant information when ordered by law, court order, or a valid request from a government authority.
5.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.
Cookies and Tracking Technologies
The 11 bet website uses cookies in your browser. Cookies are small text files stored on your device.
6.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary to maintain your login state and ensure security. Without them, the site cannot function properly.
- Functional Cookies: Used to remember your preferences (language, settings) and provide a personalised experience on your next visit.
- Analytics Cookies: Used to measure website traffic and understand user behaviour, which helps us improve our services.
6.2 Cookie Controls
You can reject or delete most cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.
Your Rights
You have certain important rights regarding your own information. 11 bet respects these rights.
7.1 Right to Know
If you want to know what information we hold about you, you can request it from our support team. We will provide that information within a reasonable time.
7.2 Right to Correction
If any information in your profile is incorrect or out of date, you can request a correction. Our support team will assist you as needed.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations, ongoing disputes, or investigations.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. However, if processing that is essential for service delivery is stopped, your account services may become limited.
7.5 Right to Close Your Account
You may close your account at any time. Even after account closure, information required to meet legal obligations will be retained for the specified period.
To exercise these rights or to enquire about any data-related matter, contact us via our 24/7 live chat support or by email.
Account Verification and Age Confirmation
11 bet ensures that only persons aged 21 or above use the services. A KYC (Know Your Customer) process is carried out for this purpose.
8.1 KYC Process
During account verification, we may collect your national ID or passport details. This information is used solely to confirm your identity and age.
8.2 OTP Verification
An OTP (One-Time Password) is sent during registration and for security-sensitive actions. The OTP automatically expires after a set period of time.
8.3 Protection of Identity Documents
Documents submitted for verification are stored in secure encrypted storage and can only be accessed by authorised staff when necessary.
Data Retention Period
We keep your information only for as long as necessary.
9.1 Active Accounts
All information required to provide the service is retained for as long as your account remains active.
9.2 Closed Accounts
Even after an account is closed, certain information — particularly transaction and identity verification records — is retained for a specified period in accordance with legal obligations.
9.3 Log Files and Analytics Data
Technical log files are generally deleted automatically after a set period. Data collected for analytics purposes may be retained in aggregated, non-personally identifiable form for a longer period.
Policy Changes
11 bet may update this privacy policy from time to time. The policy may be revised if the scope of services expands, new technologies are introduced, or legal requirements change.
10.1 Notice of Changes
If there are any significant changes, we will notify you in advance by email or through a notification within the platform. For minor changes, only the update date on this page will be changed.
10.2 Continued Use After Changes
If you continue to use 11 bet's services after the updated policy has been published, it will be considered that you have accepted the new policy.
You can learn more about 11 bet's values, vision, and service philosophy on our About Us page.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through any of the following channels.
Support & Privacy Contact
Helpful Information
When making an information request, please provide the mobile number or email address registered to your account so we can verify your identity quickly and assist you.
You can find answers to common questions about data protection and responsible gaming in our FAQ section.