Responsible Gaming —
Know yourself, respect your limits
11 bet believes entertainment is truly enjoyable only when it is controlled and approached with awareness. On this page you will find out how to manage your own play, recognise warning signs, and seek help when needed.
What responsible gaming is and why it matters
Betting and casino games are a form of entertainment — they are not a reliable source of income. At 11 bet, we want our members to play with awareness: set a budget, track your time, and never chase losses.
Responsible gaming means making your own decisions — how much to spend, how long to play, and when to take a break. Reading our Terms and Conditions will help you understand the circumstances under which we may restrict or close an account.
Gambling or betting addiction is a health issue. It is nothing to be ashamed of, but getting help quickly is important. Talk to a family member, a trusted friend, or a professional counsellor. You can reach our support team at any time via 11 bet's 24/7 live chat or email.
Take control yourself — limit-setting tools
11 bet gives you the ability to limit your own play. Use these tools — they are made for you.
Deposit limit
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is lowered, it takes effect immediately.
Session time limit
Decide in advance how long you will play in one session. When the time is up, the system will remind you and, if needed, end your session.
Loss limit
Set a cap on how much you can lose within a given period before betting is stopped. This keeps your balance protected.
Break mode
If you want to take a break for a few days, pause your account for anywhere from 24 hours to 6 weeks. You will not be able to log in or place bets during this time.
Self-exclusion
If you want to stay away from playing for a longer period, request self-exclusion. Once active, the account cannot be reopened until the set period ends.
Activity review
View your betting history, deposits, withdrawals, and session times at any point. Understanding your own habits is the first step in responsible gaming.
To activate these tools, contact 11 bet's 24/7 live chat support or send a request by email. Our support team can assist in both Bengali and English.
Warning signs — do not ignore these signs
Betting addiction develops gradually. Be careful if you notice any of the following signs in yourself.
Playing to recover lost money
Placing larger bets after a loss thinking "I'll win this time" is a dangerous cycle. It does not reduce losses — it increases them.
Borrowing to bet
If you find yourself borrowing from family, friends, or elsewhere to place bets, that is a clear sign of addiction.
Unable to stop playing
Wanting to stop but being unable to, or feeling restless when you do stop — this is a sign that deserves attention.
Hiding from family and friends
Keeping how much you bet or how long you play hidden from loved ones is a red flag.
Impact on work and studies
Losing focus on daily responsibilities or avoiding important duties because of betting is concerning.
Difficulty controlling mood
Feeling excessive anger, frustration, or anxiety after a loss — and turning back to playing to shake off those feelings.
11 bet's commitment
Responsible gaming is not the user's responsibility alone — 11 bet is committed to creating a safe environment. Our Privacy Policy explains in detail how we use your data to help identify addiction risks.
- Age verification at registration is mandatory — users under 21 cannot open an account.
- When suspicious behaviour is detected, our team reaches out directly to offer support.
- Self-exclusion requests are actioned quickly and cannot be reversed before the period ends.
- Members can view their betting history and session data at any time.
- No promotional communications are sent to any member who is under self-exclusion or on a break.
- Your financial and personal information is kept secure with SSL encryption.
Build healthy betting habits
Following these simple principles keeps gaming where it belongs — as entertainment:
- Only bet money whose loss will not affect your daily life.
- Set a time limit before you start playing and step away when it is up.
- Betting is one form of entertainment — it should not be a way to fix your mood or forget your problems.
- Take regular breaks. Not playing every day is normal and healthy.
- Talk openly with the people close to you — carrying problems alone makes them bigger.
Where to get help
Asking for help takes courage. You are not alone — you can get support from these resources.
11 bet live chat support
Our support team is active seven days a week, twenty-four hours a day. Come to live chat any time to request self-exclusion or limit-setting, or simply to talk. Support is available in Bengali and English.
Email support
Even if it is not urgent, write to us by email — we give detailed replies. Your privacy is fully protected. Email address: [email protected]
Family and loved ones
Your family or close friends are often the greatest source of support. Talk to them openly. The backing of people around you plays a very important role in recovery.
Professional psychologists and counsellors
The number of mental health professionals in Bangladesh is growing. Addiction counselling is available at government hospitals and private clinics. Speaking to a specialist even once can change your situation.
Learn more and make informed decisions
Visit our FAQ section for answers to common questions — you will find details on account limits, payments, and other topics. See the About Us page to learn about your rights and responsibilities.